Claims

Notifications

All claims must be notified in writing, these forms can be downloaded below:

Commercial Claim Form

Malpractice and Public Liability Claim

Liability Claim Notification Form

Employment Practices Liability Claim Notification Form

Once you have completed the claim form, you need to send it to your brokers or directly to us (contact details shown on the bottom of your claim form and also down below). Notice of receipt of your communication will be issued no later than 7 working days, from which we will review the claim and pursue any investigation and/or assessment, and if necessary, escalate to Certain Underwriters at Lloyd’s for approval.

Complaints

We always strive to provide the best service to all of our clients. If you do have a complaint about our service, please see our formal complaints procedure.

Complaints Procedure

Fair insurance Code

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that the we have high standards of service to our customers.

Contact Details

Notification of Claims can be lodged to:

Email: claims@spua.co.nz (for Property and Liability Claims)

Post: SPUA, PO Box 11641, Manners Street, Wellington 6142

For any other claims enquiries, please contact:

Stone Liu

Senior Underwriter

DDI: +64 4 903 4595 Ext: 4521

stone@spua.co.nz